Privacy policy
Effective Date: May 15, 2026
Dynaroute is operated by Rutin Route Optimization & Software Solutions Ltd. Co.
Address: Universiteler Mah. 1634. Cad. 11/E Blok No:84, 06800 Cankaya, Ankara, Turkiye
General Manager: Erturk Celenk
Mobile: +90 541 284 18 84
Primary Email: info@rutinrota.com
Alternative Email: erturkcelenk@gmail.com
This Privacy Policy explains how Dynaroute collects, uses, stores, discloses, and protects personal data when you use the Dynaroute mobile application and related services.
1. Who We Are
Dynaroute is a route optimization and operational planning application designed to help users import stops, geocode addresses, optimize routes, manage deliveries and pickups, monitor ETAs, capture proof of delivery, and generate route-related reports.
2. Scope
This Privacy Policy applies to the Dynaroute mobile application, related websites, support communications, and connected services operated by Rutin Route Optimization & Software Solutions Ltd. Co.
3. Information We Collect
We may collect and process the following categories of information:
a. Account Information
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Name
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Email address
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Login identifiers
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Authentication-related information
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Subscription and entitlement status
b. Route and Stop Data
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Addresses entered by the user
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Geocoded coordinates
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Stop names
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Route notes
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Tags
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Priorities
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Segmentation labels
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Delivery and pickup details
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Capacity and load planning data
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Route preferences and optimization settings
c. Imported Files and OCR Content
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Excel files uploaded by the user
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Images, scans, or documents submitted for OCR import
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Structured data extracted from uploaded content
d. Proof of Delivery Data
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Delivery photos
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Recipient signatures
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Delivery timestamps
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Route and stop metadata associated with proof of delivery
e. Device and Technical Data
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Device model
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Operating system
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App version
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Crash reports
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Error logs
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Diagnostic data
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Service performance information
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Technical metadata reasonably required to operate the service
f. Usage Information
Feature usage patterns
Interaction events
Subscription usage
Plan limit usage
Service activity required to maintain and improve the app
g. Location Information
Dynaroute may process location data when location-based features are enabled, including current location as a route start point, navigation support, ETA-related workflows, and map-based operations.
h. Payment and Subscription Information
Subscriptions may be processed through Apple App Store, Google Play, RevenueCat, or other supported billing providers. Dynaroute does not store full payment card numbers.
4. How We Use Information
We may use personal data to:
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Provide route optimization and ETA services
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Geocode and validate addresses
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Process Excel and OCR imports
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Enable stop editing and route management
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Support delivery and pickup workflows
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Support proof of delivery features
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Generate route reports and operational summaries
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Manage subscriptions and enforce plan limits
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Provide customer support -
Improve service stability, reliability, and usability -
Detect abuse, misuse, fraud, and technical issues -
Maintain security and service integrity -
Comply with legal obligations -
Enforce our terms and protect our rights
5. Legal Bases for Processing
Where applicable under EEA, UK, or similar laws, we process personal data based on one or more of the following legal bases:
Performance of a contract
Legitimate interests
Consent
Compliance with legal obligations
6. How We Share Information
We may share information with service providers and processors that help us operate Dynaroute. These may include providers involved in:
Route optimization
Geocoding and mapping
OCR and AI-assisted processing
Cloud hosting and infrastructure
Storage and databases
Authentication and security
Analytics and diagnostics
Subscription and payment processing
Customer communication and support
We do not sell personal data to advertisers.
We also do not knowingly share personal data for cross-context behavioral advertising.
We may disclose information where required by law, regulation, legal process, or to protect the rights, safety, security, and integrity of Dynaroute, our users, or others.
7. Third-Party Services
Dynaroute may rely on third-party platforms, APIs, SDKs, infrastructure providers, and billing providers. These third parties may process data on our behalf or as independent service providers subject to their own terms and privacy practices.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing the service
Maintaining operational continuity
Preserving business and support records
Complying with legal obligations
Resolving disputes
Enforcing agreements
Preventing fraud and abuse
Protecting security
Some data may be retained for shorter or longer periods depending on the feature and technical design. For example, imported files, logs, route outputs, proof-of-delivery media, support records, and subscription-related records may be stored for different periods depending on service needs, legal requirements, and operational necessity.
When data is no longer reasonably required, we will delete it, anonymize it, or securely isolate it where appropriate.
9. Data Deletion and Account Deletion Requests
Users may request deletion of their account or personal data by contacting:
We may need to verify the requester's identity before fulfilling deletion requests. Certain information may be retained where required for legal compliance, fraud prevention, dispute resolution, billing records, security, or enforcement of agreements.
10. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, misuse, loss, alteration, or destruction.
These safeguards may include access controls, authentication controls, restricted administrative access, logging, cloud security controls, and encryption in transit where appropriate.
However, no method of transmission, storage, or electronic processing can be guaranteed to be fully secure, and we cannot guarantee absolute security.
11. International Data Transfers
Your information may be processed and stored in countries other than your own, depending on the location of infrastructure and service providers used to operate Dynaroute.
Where required by applicable law, we will use reasonable safeguards for cross-border data transfers.
12. EEA and UK Privacy Rights
If you are located in the European Economic Area or the United Kingdom, and where applicable law grants such rights, you may have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
You may also have the right to lodge a complaint with a competent data protection authority.
13. California Privacy Notice
If you are a California resident, you may have rights under applicable California privacy laws, including the right to:
Know what categories of personal information we collect
Know the purposes for which personal information is used
Request deletion of personal information, subject to exceptions
Request correction where applicable
Opt out of sale or sharing, if applicable
Not be discriminated against for exercising your privacy rights
Dynaroute does not sell personal information and does not knowingly share personal information for cross-context behavioral advertising.
California privacy requests may be submitted to:
info@rutinrota.com
We may need to verify your identity before processing your request.
14. Children's Privacy
Dynaroute is not directed to children, and we do not knowingly collect personal data from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version becomes effective when posted in the application, on an associated website, or through another official service channel.
16. Contact Us
If you have questions about this Privacy Policy or how we process personal data, contact:
Rutin Route Optimization & Software Solutions Ltd. Co.
Universiteler Mah. 1634. Cad. 11/E Blok No:84
06800 Cankaya, Ankara, Turkiye
General Manager: Erturk Celenk
Mobile: +90 541 284 18 84
Email: info@rutinrota.com
Alternative Email: erturkcelenk@gmail.com